colourful.website

Salesforce Services

Through a set of specialised Salesforce services, we look for quick wins whilst putting into effect a long-term strategy for change, so you can start seeing the benefits from day one.

Ultimately our aim is to help you to make the right decisions through Salesforce consultancy services, mitigate risks, maximise your investment into Salesforce services and ensure that your Salesforce project is a success.

Our Salesforce Services

Salesforce Consulting

You can count on our expert Salesforce consultancy services to help you find the best way forward.

Our experienced Salesforce services consultants will consider how your people, processes and applications currently mould your customers’ journey, and provide you with a clear plan on how to optimise or transform your operation to improve performance, develop in-depth insights and enhance customer experience.

Salesforce Implementation

Our cost-effective Salesforce delivery model leverages our onshore / offshore capabilities to ensure each Salesforce implementation is tailored to meet your specific Salesforce service needs, whilst mitigating risks and maximising your investment.

  • Configuration and customisation
  • Workflow development
  • Salesforce integration with existing systems and applications
  • Salesforce integration with 3rd parties
  • Data migration and management
  • User management
  • Organisational setup and policies
  • Security protocols
  • Reports and dashboards
  • User enablement

Salesforce Support

For complete peace of mind, we offer a 24x7x365 or tailored Salesforce support services that proactively monitor your Salesforce implementation. Our Salesforce support service teams are dedicated to keeping your solution running after successful Salesforce deployment services, whilst applying best practices and governance:

  • Continuous application support
  • Knowledge management
  • Maintenance
  • Execution of change requests
  • Quality assurance

Salesforce Integration

Data unification is at the heart of any Salesforce solution and one of the biggest challenges for businesses. Our Salesforce integration experts will help you execute a unified ecosystem by connecting all types of cloud-based solutions, legacy applications, and external databases with Salesforce deployment services, using

  • MuleSoft Anypoint Platform
  • Custom adapters and integration platforms
  • Custom integration web services

Salesforce Managed Services

With the support of our team of experts, you can focus on driving differentiated customer experiences rather than keeping the lights on. When you opt for one of our time-based Salesforce Managed Services packages, you enjoy:

  • Access to a diverse pool of expert Salesforce skill sets
  • Assured quality, governance and best practice delivered from certified Salesforce specialists
  • Lower TCO and accelerated time-to-value
  • Clear visibility into our work and the outcomes with SLA tracking and reporting

Salesforce Field Service Lightning

Core Features

When Field Service Lightning is enabled, you gain access to a suite of standard objects that you can find in Setup and as tabs in Salesforce. These objects make up the core field service features, including work orders and service appointments.

Managed Package

The Field Service Lightning managed package builds on the core features and includes a Guided Setup tool, a dynamic scheduling console, a scheduling optimizer and scheduling policies and triggers.

Mobile App

The offline-friendly Field Service Lightning mobile app for iOS and Android makes work a pleasure for technicians in the field. App users can update work orders, track parts, gather customer signatures, and connect with dispatchers from their mobile devices.

Accelerate business growth with the right support

Our services can help you to boost your business performance